Crisis Communications

O’Neill and Associates helps clients proactively prepare for crisis situations, and should disaster strike, our experienced professionals are ready round the clock to serve as spokespeople and provide emergency guidance. If your reputation is on the line in a crisis situation; our services protect this valuable asset.

O’Neill and Associates’ crisis and business continuity plans ensure that every angle of a potential crisis is addressed and that everyone on your team – from the receptionist to the CEO – is prepared to respond effectively. We are also the best team for responding to a developing crisis involving your company or one of your professionals. Frequently, we act in conjunction with legal counsel to create communications strategies that are successful and sensitive to legal and liability concerns.

We have overseen successful crisis management following data breaches, federal investigations and prosecutions, sexual harassment allegations, improper business practices, regulatory issues, reputational exposures, arraignments and indictments. Additionally, our professionals have managed crisis situations including fatal plane crashes, tanker accidents, race car accidents, and patient suicides.

Often crises either involve or attract the attention of government authorities. O’Neill and Associates’ relationships with decision-makers on the local, state and federal levels ensure that our client’s side is heard amid the chaos of a crisis situation. O’Neill and Associates also provides and implements strategic communication plans to ensure that stakeholders, such as customers, investors and board members, are communicated with effectively and immediately in order to preserve goodwill and exhibit good faith.

Specific Services

  • Proactive emergency response and crisis communication planning
  • Round-the-clock crisis media support
  • Stakeholder outreach
  • Media relations
  • Community relations
  • Government outreach

Related Case Studies

Pacific Gas and Electric Company

Pacific Gas and Electric Company (PG&E), one of the largest known natural gas and electric corporations in the United States, retained O’Neill and Associates to assist with federal government relations services as the National Transportation Safety Board’s (NTSB) Pipeline and Hazardous Materials Division investigated the September 2010 explosion of a natural gas transmission line in San Bruno, California. O’Neill and...

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Major Restaurant Chain

A customer and bartender of a major restaurant chain were hospitalized with throat irritations after inadvertently ingesting cleaning solution dispensed from beer lines mistakenly left behind by an outside party. O’Neill and Associates contacted the local newspaper before the incident was leaked to ensure that the restaurant chain’s side of the story would be incorporated in any story that might...

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Careers

O’Neill and Associates seeks to hire talented and dedicated professionals with experience in public relations and government work. For new hire inquiries or to submit a resume, please contact us.

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