RCN, Grande Communications and Wave Broadband Reach One Million Customer Milestone

September 8, 2020

Customers Recognize the Brands as Best Providers in Multiple Categories

Through Top Tier Publications


(Boston, MA) – September 8, 2020 – RCN, Grande and Wave, leading business and residential providers of high-speed internet, digital TV and phone services across seven of the top 10 DMAs the U.S., today announced that it has reached the milestone of serving one million customers.


“Since the day RCN, Grande and Wave joined forces, our combined focus has been to provide business and residential customers with a superior option for powerful and reliable connectivity, backed by exceptional fiber-based infrastructure and localized expertise and support,” said Jim Holanda, CEO of RCN, Grande and Wave.  “Today, connectivity matters more than ever and as we surpass one million customers, we are continuously investing in growing our fiber network across the U.S. to ensure that we can exceed our customers’ business, entertainment, informational, and day-to-day needs.  We thank all of our customers and teammates and we remain focused on delivering superior products, services, excellent support, and value for them.”


Multiple years in a row, customers have recognized the companies both nationally and locally for fostering top rated consumer relationships, providing valuable services and being committed to quality.

The brands were top ranked in a number of categories including customer service, tech support, speed, overall satisfaction, likelihood to recommend and positive net promoter scores.

Most recently, the companies were named in PCMag’s Readers’ Choice Awards edition for Best Internet Service Provider (ISP) of 2020* and U.S News & World Report’s 360 Reviews’ Best Cable Internet Providers, highlighting their commitment to customers. The U.S. News & World Report’s 360 Reviews team, which creates objective ratings based on an analysis of third-party reviews, recognized RCN as the best cost-effective ISP.  Additionally, PCMag’s Business Choice Awards* included the highest rankings for all three companies for the best small-to-medium business ISP category.

“Our customers have validated our commitment to service and satisfaction, year after year, in national and local surveys for residential and business services,” Holanda continued. “We have an ongoing dedication to innovation and customer satisfaction as evidenced by the million customers welcoming us into their homes and businesses.”

RCN, Grande and Wave have become an industry-leading provider of residential and business solutions through sustained growth in its service regions, award-winning customer service, dedicated tech support, and an ever-growing portfolio of tech-forward offerings of fiber and broadband services.  Its extensive fiber-rich network continuously provides reliable connections for customers, enabling RCN, Grande and Wave to offer some of the fastest speeds available in the markets it serves.


For information on RCN, please visit, www.rcn.com. For more on Grande Communications, please visit mygrande.com. For more on Wave Broadband, please visit www.wavebroadband.com.


*Rankings relevant to RCN’s specific service areas in Boston, Chicago, Lehigh Valley (PA), New York City, Philadelphia (Delaware County) and Washington, DC; to Grande’s specific service areas in Austin, Corpus Christi, Dallas, Midland/Odessa, San Antonio, San Marcos, Greater Temple Area and Waco; to Wave’s specific service areas in California, Oregon and Washington.



About TPG
TPG is a leading global alternative asset firm founded in 1992 with approximately $72 billion of assets under management and offices in Austin, Beijing, Boston, Dallas, Fort Worth, Hong Kong, Houston, London, Luxembourg, Melbourne, Moscow, Mumbai, New York, San Francisco, Seoul, and Singapore. TPG’s investment platforms are across a wide range of asset classes, including private equity, growth venture, real estate, credit, and public equity. TPG aims to build dynamic products and options for its investors while also instituting discipline and operational excellence across its investment strategies and the performance of its portfolio. For more information, visit www.tpg.com.

About RCN, Grande Communications and Wave Broadband

RCN Telecom Services, LLC (www.rcn.com) Grande Communications (www.mygrande.com) and Wave Broadband (www.wavebroadband.com) form the sixth largest US cable operator and provide industry-leading high-speed internet, broadband communications solutions, digital TV, phone services and fiber optic solutions for residential and business customers across the United States. Together, RCN, Grande and Wave serves areas of Massachusetts, Chicago, Pennsylvania, New York City, and Washington, DC. (RCN); Texas (Grande Communications) and Washington, Oregon and California (Wave Broadband).

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