Supporting Family Caregivers During COVID-19

May 5, 2020

A webinar series for employers, public leaders and community members hosted by Massachusetts Business Roundtable.

The coronavirus pandemic is putting a spotlight on the critical role family caregivers serve in the U.S. healthcare system. By meeting the healthcare needs of the most vulnerable at home, family caregivers are helping to reduce the strain on essential medical resources.

According to AARP, more than 40 million Americans provided the equivalent of nearly $470 billion in healthcare services to family members before coronavirus, caring for loved ones suffering from a vast spectrum of chronic illnesses or degenerative conditions like Alzheimer’s disease. Now, during this pandemic, the role caregivers play in saving both dollars and lives is more visible.

The impact on the U.S. workforce is also clear. Aging demographics mean family caregiving is here to stay, and employers will need to adapt to the needs of their employees as the caregiving crisis continues.

The webinar, “Supporting Family Caregivers During COVID-19,” will examine these issues and address potential strategies for employers navigating these struggles during the coronavirus pandemic. The webinar is presented by the Massachusetts Caregiver Coalition – an initiative supported by the Massachusetts Business Roundtable.


When: Wednesday, May 6th, 1:30-3:00 pm

To register:



Welcome & Introductions: Mark Butler, President, Cigna New England


Session #1: Realities of Caregiving During COVID-19

  • Moderator: Robin Lipson, Deputy Secretary, Executive Office of Elder Affairs
    • Caregiver Story: “My Caregiving Journey” – Melinda Lemos Jackson, Manager, Operational Alignment, AllWays Health Partners
  • Panelists
    • Michelle Williams, Dean of the Faculty, Harvard T.H. Chan School of Public Health
    • Amy Lord, Senior Director of Care Management, Boston Senior Home Care
    • Bob Stephen, Vice President for Home & Family, AARP National


Session #2: Balancing Work & Caregiving – Practical Strategies & Resources for Employers & Caregivers

  • Moderator: Alexandra Drane, Co-Founder & CEO, Rebel Health and ARCHANGELS
    • Caregiver Experience: “What You’re Feeling is Normal” – Liz O’Donnell, Author, Working Daughter
  • Panelists
    • Jill McNamara, Senior Manager of Senior Care,
    • Mary Schafer, Senior Vice President, People and Culture, Seniorlink
    • Hazel Moran, Vice President, Head, Global Patient Insights and Advocacy, EMD Serono


Rapid Response & Polling: Audience Reaction & Ideas for Next Webinars


Closing Remarks & Next Steps


About Seniorlink

Seniorlink is a tech-enabled health services company that builds care collaboration solutions. The company serves patients and caregivers by partnering with risk-bearing provider and payer organizations to augment existing care management capabilities through solutions that leverage human touch and technology. Seniorlink’s team of compassionate, experienced professionals uses a proprietary platform, Vela, to encourage real-time collaboration among the extended care team that results in better outcomes at a lower cost. Backed by nearly two decades of care expertise, Seniorlink leads the way on delivering high-quality care. Seniorlink’s Caregiver Homes Network is the first Home and Community Based Services (HCBS) organization in the U.S. to receive NCQA Case Management Accreditation with Long Term Services and Support Distinction. More information about Seniorlink can be found at


About Massachusetts Business Roundtable


The Massachusetts Business Roundtable is a non-partisan public policy organization comprised of CEOs and senior executives from major employers that collectively employ more than 250,000 people across the state. The Roundtable works with business leaders and public officials to make Massachusetts a better, more competitive place to do business in the global economy. For more information, visit online or follow on Twitter @MABizRoundtable.

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